FAQ
Most frequent questions and answers
Chicagoland 501(c)(3) organizations, schools, and churches that provide charitable programs. GiveNKind does not ship.
GiveNKind specializes in personal care products, apparel, housewares, and home goods, which are our nonprofit partners’ most-requested items.
GiveNKind assesses a nominal administrative fee on products. While products are donated to GiveNKind, expenses are incurred for transportation, storage, and distribution. Grants, individual donors, and fundraisers also subsidize these expenses. After your organization is registered and approved, sign in to the Resource Catalog to see admin fees.
GiveNKind accepts all major credit cards and PayPal. If you have to pay by check, you will need to purchase a gift card in advance. You may then use the gift card to pay for orders. Gift cards do not expire.
Yes, in fact we encourage this, especially if your organization has multiple staff and programs with different needs. After the umbrella organization is approved, additional users can register as a “new user.”
GiveNKind’s Buffalo Grove location is open Monday, Wednesday, and Friday, 10 a.m. – 3 p.m., for order pickup. We also offer pick-up appointments at the Bridgeport Arts Center. Schedule your pick up appointment through the catalog or here after completing your order. Orders must be picked up within two weeks.
A representative from your organization can pick up the order. Please list the name of the representative when you schedule your appointment.
Our team needs time to fulfill orders; therefore, we are unable to offer in-person ordering for items in our catalog. If you need information about a product, please email contact@givenkind.org.
Nonprofits may visit GiveNKind’s Resource Market at the GiveNKind Center where we offer in- person ordering for items not in our catalog. The Resource Market is open Monday, Wednesday, and Friday, 10 a.m. – 3 p.m. The Resource Market is only open to approved account holders. Guests and clients are not permitted in the Resource Market.
Yes, you may pick up multiple orders during one appointment. Our team can see your orders in our system and will have them ready at your appointment time. You do not need to schedule a new appointment time for additional orders.
We are happy to provide more information about a product listed on the catalog. Email contact@givenkind.org or call 847-802-8977 ext. 1.
GiveNKind offers free delivery on orders over $300 and within a 60-mile radius of the GiveNKind Center, thanks to the Last Mile Project, a donor-funded program. For smaller orders, delivery is available for a fee based on the size of the order(s). Request a delivery quote after you place an order.
Click on the “Sign In” button. Enter your email address, and a passcode will be emailed to you. Enter the passcode to log in to the resource catalog. We recommend bookmarking the resource catalog link.
Contact registration@givenkind.org for assistance with your account.
Please email registration@givenkind.org to remove an individual’s access to your organization’s GiveNKind account.
